WordPress care that just works

Unlimited updates, fixes, monitoring and proactive improvements—no hourly buckets.

support image
support image

Premium Care, Proven Process

Staging-first workflow • Safe rollbacks • Performance & security monitoring • Clear SLAs

Security
Performance
Staging-First
Priority Support

Ready to get started?

We stabilise your site, then keep improving it—no hourly buckets.

Standard WordPress Support & Maintenance

Standard WordPress On-Demand Support & Maintenance

Support Tickets, Debugs & Code Fixes.
Support Available Upon Request via Ticketing Platform.

$349

Monthly

Unlimited On-Demand WordPress Support Requests

Let’s Get Started!

Support, Security, Automated Updates, Backups & Ongoing Maintenance

Monitoring, Security, Enhancements, Support and Maintenance.

$499

Monthly

Unlimited WordPress Support & Maintenance

Let’s Get Started!

WordPress Content Management, Support & Ongoing Maintenance

Posts, Pages, Plugins, Updates, Monitoring, Security, Enhancements, Support and Maintenance.

$699

Monthly

Unlimited WordPress Content Management, Support & Maintenance

Let’s Get Started!

WordPress Support, Done Right

Senior engineers, proactive care, and clear SLAs—built for sites that need dependable momentum.

Security & Stability

Staged updates, safe rollbacks, uptime & malware monitoring.

Clear SLAs

Fast responses with proper prioritisation and escalation.

Senior Only

Handled by experienced WordPress engineers.

Standard Support Plans — Detailed Overview

Standard WordPress On-Demand Support & Maintenance

Support Tickets, Debugs & Code Fixes.
Support Available Upon Request via Ticketing Platform.

Debugging and code fixes handled by senior WordPress Engineers. Ideal for small-to-mid WP sites needing steady care.

$349

Monthly

Unlimited On-Demand WordPress Support Requests

Let’s Get Started!

Support, Security, Automated Updates, Backups & Ongoing Maintenance

Monitoring, Security, Enhancements, Support and Maintenance.

Support tickets, security monitoring, WordPress updates, scheduled backups, ongoing maintenance.

$499

Monthly

Unlimited WordPress Support & Maintenance

Let’s Get Started!

WordPress Content Management, Support & Ongoing Maintenance

Posts, Pages, Plugins, Updates, Monitoring, Security, Enhancements, Support and Maintenance.

Posts, pages, media and layout tweaks done for you.

$699

Monthly

Unlimited WordPress Content Management, Support & Maintenance

Let’s Get Started!

Not Sure Which Plan Fits?

Tell us your stack and priorities—we’ll recommend the fastest path to a stable, faster site.

Get a Plan Recommendation Compare Plans

Why Teams Choose Us

Staging-First

Every change QA’d on staging with a rollback plan.

Performance

Core Web Vitals baseline and ongoing tune-ups.

Priority Support

Fast SLAs, escalation path, incident postmortems.

Clear Scope

Fair-use hours, overage at $295/hr.

What Customer Say About Us

We are regularly rated 5 stars by our customers

author
David Verneuille
CEO | Black Badger Software Solutions

I did an analysis of our successful actions of 2023 - the year we had the highest income to date and one of the single most successful actions was having you working on the site constantly. We were getting like 1-3 leads from the site every week!

review
author
Daniel Bracey
Director | Balancable

One of the main things we get from working with Web Presence Websites Support is piece of mind that our website is ALWAYS taken care of. Very happy with the service.

review

How It Works

A calm, proven process with unlimited support. We stabilise first, then keep improving every month.

Step 1

Onboarding Audit

Access & stack review, performance & security baseline, and plan setup.

Step 2

Stabilise & Secure

Backups, monitoring, staging-first updates, fixes & hardening with rollbacks ready.

Step 3

Iterate & Improve

Monthly improvements, reports, and a living roadmap—no hourly buckets, ever.

What we check first

  • Themes, plugins & versions (conflicts & risk)
  • Backups & recovery (offsite + snapshots)
  • Security posture & user roles
  • Performance baseline, caching & CDN

Safe updates, always

  • Updates land on staging first
  • Smoke-test key flows (forms, checkout)
  • Planned maintenance windows
  • Rollback plan on every release

Day 1–3: Access set, backups verified, monitoring live

Day 4–10: Staging parity, update batch 1, priority fixes

Day 11–20: Security hardening & performance wins

Day 21–30: Report, changelog & next-month roadmap

Ongoing: Unlimited support requests via tickets

Releases: Planned windows with rollback ready

Ready to get started?

We stabilise your site, then keep improving it—no hourly buckets, ever.

Standard WordPress Support — FAQs

How our day-to-day support, updates, and small improvements keep your site stable and moving forward.

Typical requests include bug fixes, theme/plugin troubleshooting, CSS/layout tweaks, small template edits, menu/header/footer changes, form issues, and core/plugin updates. We also handle light content edits and image swaps. For larger features or redesigns, we scope a fixed project so timelines and outcomes are clear.
We align staging and production, run updates on staging first, smoke-test key paths (forms, search, checkout if applicable), and only then schedule a production release. We keep a rollback ready and document what changed so there are no surprises.
Yes. We work with popular themes and builders (Block Editor, Elementor, Beaver Builder, Divi, etc.). We’ll note any performance or maintainability trade-offs and propose incremental improvements rather than forcing a rebuild.
We track uptime, core/plugin vulnerabilities, and expiring SSL. If we spot an issue, we patch or escalate with a short plan of action. You’ll receive a monthly summary with notable incidents and preventative work completed.
You can open as many tickets as you need. We process work in a steady, reliable flow with clear SLAs. Small, well-scoped requests move fastest. If a request grows into a feature or multi-step change set, we’ll outline scope and schedule it as a mini-project so it doesn’t block your day-to-day fixes.

Let’s Get Started!

If there is any information you can't find on our web site or that we have not included here please submit a query

support image

Help Shape Better WordPress — Get a Free Performance Audit

Tell us what’s working (and what isn’t). We’ll clone your site to a private staging server, run optimisations, and send a clear plan with quick wins.