Open a ticket for quick triage and resolution by senior engineers.
Staging-first workflow • Safe rollbacks • Performance & security monitoring • Clear SLAs
We stabilise your site, then keep improving it—no hourly buckets.
General tech requests
Best-effort resolution
Open a TicketTheme, plugins, content, bugs
Scoped WP request
Open a TicketMX, SPF, DKIM, DMARC, DNS hygiene
Actionable findings
Start AuditClear scope, quick action, and updates until resolution.
Scoped clearly before work begins.
We explain impact and next steps.
Handled by experienced engineers.
General tech requests
General tech requests across web and IT.
Best-effort resolution with clear updates.
Best-effort resolution
Open a TicketTheme, plugins, content, bugs
WordPress-specific tickets handled by seniors.
Themes, plugins, content edits and bug fixes.
Scoped WP request
Open a TicketMX, SPF, DKIM, DMARC, DNS hygiene
MX, SPF, DKIM, DMARC and DNS hygiene review.
Actionable remediation guidance.
Actionable findings
Start AuditTell us your stack and priorities—we’ll recommend the fastest path to a stable, faster site.
Get a Plan Recommendation Compare PlansEvery change QA’d on staging with a rollback plan.
Core Web Vitals baseline and ongoing tune-ups.
Fast SLAs, escalation path, incident postmortems.
Fair-use hours, overage at $295/hr.
We are regularly rated 5 stars by our customers
I did an analysis of our successful actions of 2023 - the year we had the highest income to date and one of the single most successful actions was having you working on the site constantly. We were getting like 1-3 leads from the site every week!
One of the main things we get from working with Web Presence Websites Support is piece of mind that our website is ALWAYS taken care of. Very happy with the service.
A calm, proven process with unlimited support. We stabilise first, then keep improving every month.
Access & stack review, performance & security baseline, and plan setup.
Backups, monitoring, staging-first updates, fixes & hardening with rollbacks ready.
Monthly improvements, reports, and a living roadmap—no hourly buckets, ever.
Day 1–3: Access set, backups verified, monitoring live
Day 4–10: Staging parity, update batch 1, priority fixes
Day 11–20: Security hardening & performance wins
Day 21–30: Report, changelog & next-month roadmap
Ongoing: Unlimited support requests via tickets
Releases: Planned windows with rollback ready
We stabilise your site, then keep improving it—no hourly buckets, ever.
A practical help desk for DNS, email deliverability, SSL, hosting issues, and general web tasks.
If there is any information you can't find on our web site or that we have not included here please submit a query
Tell us what’s working (and what isn’t). We’ll clone your site to a private staging server, run optimisations, and send a clear plan with quick wins.
